Commercial Property Management

Let’s be honest: anyone could collect their own rent on a commercial property. If that was all commercial property management involved…

The 80%.

Sure, from a Commercial point of view, some property management companies will tell you all people want is to get their rent – so that’s why they/we look after rent collection – but what about maintenance and repair programmes? Routine inspections? Insurance? Legalities? Leases? Most property managers look after those needs, too.

But maybe not in the way – the 20% way – we do. At Wishtower we have the knowledge and experience to undertake all aspects of commercial property management — and they definitely do not begin and end with getting monies paid.

The 20%.

Rent collection

Rent collection isn’t just rent collection; it’s about reassuring leaseholders. We get them their monies as quickly as possible — in compliance with the Royal Institution of Chartered Surveyors’ rulings; we manage service charge finances so leaseholders’ interests are met; we operate a robust arrears management procedure to minimise the potential negative impact on cash flow; and we also assure stakeholders that their property won’t be undermined by any shortfalls.

Maintenance/repair

Maintenance/repair/preventative programmes aren’t just maintenance/repair/preventative programmes; they’re about foresight and reliability. If you sensibly budget and plan works – rather than react when something happens and have to gather funds quickly – clients are happier and less stressed. Even more so when those works are conducted by the great network of skilled, approved and reliable tradespeople we proudly employ.

Routine inspections

Routine inspections aren’t just routine inspections; they’re about making sure the buildings are maintained to live up to the expectations of all parties — leaseholders, stakeholders and tenants. We do quarterly inspections and liaise with clients if we feel certain aspects – from them or the tenants – need to be improved upon.

Insurance arrangement

Insurance arrangement isn’t just insurance arrangement; it’s employing experienced insight. You’d be amazing at how many buildings get insurance but are still not compliant with their insurance terms. So we work with the necessary parties – we have a panel of brokers we use – to ensure the cover is correct and the building is protected.

Once the insurance policy is in place, its provisions must be continually met throughout the period of cover. To make this happen, we actively monitor the building for compliance: we’re talking fire safety standards; risk assessments for fire and health & safety; 5-yearly electrical installation inspections; and many other relevant actions.

So, yes, we’ll make sure you get your rent. Plus a little extra…

Email us

‘It means making sure the call is returned before going home at night’

‘It means respecting all the parties needed to make a property tick over’

‘It means clean, simple agreements. No “charging fees on fees” from us’

‘It means giving clients and end users the highest level of service at all times’

‘It means great organisation and great communication’

#Extra20

Happy Clients

Don’t just take our word for it.

"Earlier this year the directors of our block of flats in central Eastbourne instructed Wishtower. The enthusiasm and knowledge that they applied in tackling the numerous problems left by the previous agents was eye opening. There’s still some way to go to resolving all our problems, but I personally have no doubt our block, of 26 flats, is in the best hands possible."

Mr R. HopkinsRTM director

“The Wishtower team are a step up. Very friendly, very easy to deal with and very knowledgeable. I accept property management will feel like herding cats sometimes, however Wishtower are incredibly efficient and helpful under some pretty difficult circumstances. I would happily recommend them to other residential blocks looking for good quality management companies.”

Mr & Mrs A. WilliamsRTM directors

“Wishtower took on a portfolio of commercial properties for the Trustees. They are transforming the offering – leases have been regeared, maintenance plans have been established, complaints from tenants have all but stopped. They obviously have the structure in place to deal with whatever issues are thrown at them. Not only have they increased income but they have secured the underlying asset and protected value.”

Trustees of the J. Mann Portfolio

“What a lovely team. It’s never nice to receive a huge and unexpected bill from managing agents but at least they spared the time to liaise with all of the leaseholders. All of the questions we had were answered fully and effectively. Whilst it was a bitter pill to swallow, hats off to them for their personable approach.”

Mrs P. BartlettLeaseholder

We have found Wishtower to be efficient and helpful with every aspect of running our flats. Any problem, however small, has been dealt with quickly and pleasantly. These are the absolute best agents that we have had. We would rather pay an agent that we can trust to put our interests first and maintain the property to a high standard. There is no comparison to the previous agents we have had. Wishtower are the best agents that we could wish for.

Mr & Mrs R NeishLeaseholders

I just wanted to drop you a line to say thank you so much for all your help with the sale of my flat. I understand that you were bombarded with enquiries and responded to all of them quickly and reliably, and I really do appreciate that. I'm also sorry that it was made so difficult! We have exchanged today, and you played a big part in making that happen. So thank you again, you've been great!

Ms J KrayLeaseholder

FAQ

Need to know more?

Do I need commercial property management?

You do. (And here’s why…)

The challenges facing commercial property landlords are many – attracting and retaining tenants… ensuring the property is compliant with all legislation… meeting tenants’ expectations… prompt payment of all charges… – and need to be managed professionally

Whether you are a charitable, public, commercial or private client, we can manage your portfolios/individual properties — enhancing your investment value by securing rental flow and generating steady capital improvements

Let’s break down our commercial property management services even further:

rent collection and client accounting
tenant liaison
inspections
planned property maintenance
service charge budgeting and collection
site staff engagement and supervision
24/7 emergency arrangements
Etc…

That’s a lot of managing; makes sense to get professionals in.

How can you reassure me of your capability?

We are regulated by the RICS (Royal Institute of Chartered Surveyors) and members of PRS (Property Redress Scheme), and as such we can ensure we are always informed of the latest. Since 2009, our team of fully trained, qualified and experienced individuals have supported property owners and investors, with properties from single retail units to a multi-let residential estates, many of whom have trusted us to support them year after year in alleviating the stress that property ownership can bring.

Can you help me manage my insurance requirements?

One of the most common issues we across is that a building is not sufficiently insured or, if it is insured, some of the terms aren’t being complied with. At Wishtower, we put provisions in place to ensure the conditions are continually met throughout the period of cover.

What is the process of taking over from my existing provider?

We have stringent property management processes to identify and alleviate shortfalls from previous management practices for clients. We’ll then develop a tailored plan so that we can take the stress from you and give you the confidence that you’ll be able to reliably enjoy the revenue instead.

In short, you as the client should not have to be too heavily involved.

Why do you think relationships are so important in commercial property management?

Property management is an alliance between all the stakeholders. Developing those relationships maximises the likelihood that you’ll keep great tenants, show them how you care for them, and, as a result, secure your earnings further into the future.

In what ways do you think you can bring value?

We want to go the extra mile. We don’t think it’s ok to do ‘just enough’. We want to make ourselves available, to offer advice based on experience, to protect all the involved parties and to broker strong, last-lasting relationships.

Blog

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The Importance of Directors and Officers Liability Insurance

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Personal Emergency Evacuation Plans (PEEPs)

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As part of ensuring a building is as safe as possible, there may be a requirement for Personal Emerg ...